Frequently Asked Questions
What is the HOINBIRD brand?
HOINBIRD was founded in 2017, inspired by an unusual encounter — a lone wild goose that gave rise to our signature HOINBIRD design. We focus on playful design and handcrafted quality, blending natural inspiration with modern elements.
Where can I buy HOINBIRD products?
You can purchase through our official stores on Tmall, JD.com, Douyin, Dewu and RED, or follow our social media accounts for new arrivals and promotions.
How should I care for my products?
Wipe gently with a soft dry cloth. Avoid prolonged contact with water, alcohol or strong cleaning agents. Store stuffed to keep its shape, in a cool dry place away from direct sunlight.
Do you accept returns and exchanges?
We accept returns within seven days, provided tags are intact and the item remains resellable. Specific terms follow the after-sales policy of each sales platform.
How long does shipping take?
In-stock items are usually shipped within 48 hours of your order. For pre-orders, please refer to the timeline stated on the product page. Tracking details are available in your order once shipped.
How can I reach you?
Contact us through the official customer service on any platform, or leave us a message on Weibo, WeChat or Instagram. Our team will reply as soon as possible.